Frequently Asked Questions

Availability and access

Is JamEMR available today?

JamEMR is in pilot. It is deployed with pilot practices through a guided onboarding process — there is no self-service signup yet. If you want to be a pilot practice, start with Getting Started or email sales@jamemr.com.

How much does JamEMR cost?

Pricing is discussed during pilot scoping, because it depends on practice size and deployment specifics. Contact sales@jamemr.com. We do not publish a price list during the pilot stage.

What hardware do we need?

JamEMR’s AI processing runs on a dedicated, appliance-class local AI server that we specify and ship with the deployment — you do not need to source GPU hardware yourself. Exact requirements for your practice are settled during scoping.

Data and privacy

Does patient data go to the cloud for AI processing?

No. AI inference on patient data runs on dedicated hardware inside your practice’s deployment environment. PHI is not sent to third-party consumer AI services. See Architecture.

Do you sign BAAs?

Yes. A Business Associate Agreement is executed as part of the pilot agreement, before any protected health information is involved. We do not handle PHI without a signed BAA.

Is JamEMR HIPAA certified?

No — and neither is any other software, because no such certification exists. HIPAA compliance is a property of an organization and its practices, not a stamp on a product. JamEMR is designed to support your compliance program with role-based access control, audit logging, encryption in transit, and BAAs. See the Security Model and the Trust Center.

Can we import data from our current EMR?

Yes, through JamEMR’s document intelligence pipeline, which reads inbound records and maps them into the structured chart. The scope of migration — what records, what formats, what timeline — is defined per pilot during scoping.

The AI

Does the AI replace clinician judgment?

No. Every AI output in JamEMR — ambient documentation drafts, document classifications, assistant responses — is a suggestion for clinician review. Nothing enters the permanent record without a clinician’s review and signature. This is a design commitment, not a setting.

What happens if the AI gets something wrong?

The clinician reviewing the draft corrects it before signing, exactly as they would with a human scribe’s draft. Every draft, edit, and signature is recorded in the audit log, so a note’s provenance can always be reconstructed.

Do patients have to consent to ambient documentation?

Yes. Ambient capture happens with patient consent, and consent workflow is part of pilot training.

Support

How do we get help?

Pilot practices have a prioritized support channel; everyone can reach support@jamemr.com. See Support for response expectations.